Welcome to the Fera terms and conditions for use, privacy policies and our supplier charter.  These terms and conditions apply to the use of this website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you have any questions relating to these terms and conditions or policies, please contact our Customer Service team by email, or call us on +(0) 300 100 0323 5 days a week, 9am - 5pm Monday to Friday. All calls to Customer Services will be charged at the local rate (BT users only, other network charges may vary), and both inbound and outbound calls may be recorded for quality monitoring and training purposes.

Our privacy policy outlines how we will fully comply with all applicable privacy regulations and consumer legislation and our supplier charter sets out how we conduct business in an open, honest and transparent manner, and what we expect of our suppliers.